Refund policy

Return & Refund Policy

Effective Date: [Insert Date]

At Alkebulan Organics, we are committed to providing premium natural hair and skincare products. Your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our policy below.

Returns

Due to the nature of our personal care products, we can only accept returns on items that are:

Unused and unopened
In their original packaging
Returned within 14 days of delivery
Accompanied by proof of purchase

For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or tampered with unless they are defective or damaged upon arrival.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the product and packaging

Once reviewed, we will arrange a replacement or refund where appropriate.

Refunds

After your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error.