Terms of service

Terms of Service

Effective Date: 11/09/2026

Welcome to Alkebulan Organics. These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these Terms.

1. General

Alkebulan Organics provides natural hair and skincare products for personal use. We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our website constitutes acceptance of any changes.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to make purchases.

3. Products

We strive to display our products, descriptions, and images as accurately as possible. However, actual product appearance may vary slightly due to lighting, packaging updates, or screen settings.

Because our products contain natural ingredients, variations in colour, texture, or scent may occur. These variations do not affect product quality.

4. Pricing

All prices are listed in South African Rand (ZAR) unless otherwise stated.

We reserve the right to:

  • Change prices without prior notice.

  • Correct pricing errors.

  • Cancel orders placed with incorrect pricing.

5. Orders

After placing an order, you will receive an order confirmation email.

We reserve the right to refuse or cancel any order due to:

  • Product availability

  • Payment issues

  • Suspected fraud

  • Incorrect pricing or product information

If payment has already been processed, any cancelled order will be refunded.

6. Payments

We accept secure payment methods available through our Shopify checkout.

Orders will only be processed after payment has been successfully received.

7. Shipping

Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.

Alkebulan Organics is not responsible for delays caused by third-party courier services.

Risk of loss transfers to the customer once the order has been delivered.

8. Returns & Refunds

Please refer to our Return & Refund Policy for information regarding returns, exchanges, and refunds.

9. Product Use

Our products are intended for external use only.

Before using any product:

  • Read all instructions carefully.

  • Perform a patch test before first use.

  • Discontinue use if irritation occurs.

  • Keep products out of reach of children.

  • Avoid contact with eyes.

If you have allergies, sensitive skin, or medical conditions, consult a healthcare professional before use.

10. Disclaimer

Our products are made with natural ingredients and are intended for cosmetic purposes only.

They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual results may vary.

11. Intellectual Property

All website content, including logos, product names, photographs, graphics, text, and designs, is the property of Alkebulan Organics and may not be copied, reproduced, or distributed without written permission.

12. Limitation of Liability

To the fullest extent permitted by law, Alkebulan Organics shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

13. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

We do not sell or rent your personal information to third parties.

14. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in accordance with South African law.

15. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Alkebulan Organics

📧 Email: support@alkebulanorganics.com (replace with your business email)

📞 Phone/WhatsApp: 069 868 8079

📍 Cape Town, South Africa